Refund policy

Return & Refund Policy

Updated at 2025-06-25

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to The Craft Room, that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use The Craft Room Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit The Craft Room and use the services.
  • Service: refers to the service provided by The Craft Room as described in the relative terms (if available) and on this platform.
  • Website: site, which can be accessed via this URL: thecraftroom-lb.com
  • You: a person or entity that is registered with The Craft Room to use the Services.

 

Return & Refund Policy

Thanks for shopping at The Craft Room. We appreciate the fact that you like to buy from our Store.

As with any shopping experience, there are terms and conditions that apply to transactions at The Craft Room. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at The Craft Room, you agree to the terms set forth below along with Policy.

If you would like to return a product, the only way would be if you follow the next guidelines:

    Refunds

    We at ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you like the products.

    Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

    RIGHT TO RETURN

    We accept a return if we sent you the wrong item or if the item is faulty. Please contact our customer service team to arrange your return. We will need to know your order number, the item you want to return and the reason for return. 

     

    Lost Parcels Policy 

    There are times when your parcel is either delivered to the wrong address or it is lost by shipping carrier. Please contact us immediately for any such situation and follow these guidelines:

    If your tracking shows delivered and you did not get the shipment yet, first of all please check your mailbox, porch, surrounding area of your delivery box. If you still cannot find your parcel please contact Aramex immediately, file a claim and send us the case number so we can start your claim with the shipping carrier i.e. Aramex.

    Aramex takes around 30-50 days to fulfill your claim of lost parcels. 

    Aramex only allow claim for shipments reported lost within 1 month after tracking shows delivered. After 1 month these shipping carriers don't entertain any claim, thus we even cannot do anything, so please contact us at your earliest in case your tracking shows delivered and you didn't get the parcel yet.

               

     Order Issues Policy (TCR Warehouse)

    Please make sure all packagings( item packaging and poly bag)are with the products before the issue is solved with us. 

    If there is any items missing from order, please email us at contact@thecraftroom-lb.com with the shipping label picture on poly packaging as well as the picture with all barcodes on the items you received. Our team member will forward the issue to warehouse and help solve the issue as soon as we can. 

    Returns & Refunds & Exchange is not applicable on  sale, discounts, clearance or any other promotions.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    To complete your return, we require a receipt or proof of purchase.

    Contact Us

    If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.